General Terms and Conditions

 I. GENERAL PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the relationships between the contracting parties arising from a contract for work or a purchase agreement (hereinafter also referred to as the “Contract”) concluded through the web interface available at www.chessbyjass.com (hereinafter also referred to as the “Website”), between:

Jasmin Dojčarová, Company ID No. 23526441

Registered office: Čapkova 1439/31, 350 02 Cheb, Czech Republic

Registered in the Trade Register maintained by the Municipal Authority in Cheb

Email: chess.by.jass@gmail.com

Telephone: +420 776 412 578

The Seller is not registered for value added tax (VAT)

as the Seller

(hereinafter also referred to as the “Seller”),

and, on the other side, the customer and/or buyer (hereinafter also referred to as the “Customer”).

By concluding a contract for work, the Seller undertakes to perform the work at its own expense and risk, and the Customer undertakes to accept the work and pay the Price. By concluding a purchase agreement, the Seller undertakes to deliver the Goods and the Customer undertakes to pay the purchase price and the costs associated with packaging and delivery of the Goods.

2. For the purposes of these Terms and Conditions:

a. both the work under a contract for work and the goods under a purchase agreement are hereinafter collectively referred to as the “Goods”;

b. both the price of the work under a contract for work, including packaging and delivery costs, and the price of the goods under a purchase agreement, including packaging and delivery costs, are hereinafter collectively referred to as the “Price”.

3. Where these Terms and Conditions refer to a Consumer, this means any natural person who, outside the scope of their business activity or independent professional activity, enters into a Contract with the Seller or otherwise deals with the Seller.
4. These Terms and Conditions form an integral part of the Contract.

II. INFORMATION PROVIDED BEFORE CONCLUSION OF THE CONTRACT

1. The Seller hereby informs the Customer that:

• the costs of using means of distance communication do not differ from the standard rates (in the case of internet and telephone connections, according to the terms and conditions of the Customer’s service provider), and the Seller does not charge any additional fees;
• the Seller requires payment of the Price of the Goods, including packaging and delivery costs, before the Goods are received by the Customer;
• all presentations of Goods displayed in the catalogue on the Website are for information purposes only and the Seller is not obliged to conclude a Contract in respect of such Goods;
• all prices displayed on the Website include all charges required by law. Prices are not personalised for Consumers on the basis of automated decision-making;
• where Goods are made according to the Consumer’s requirements or customised for the Consumer, the Consumer does not have the right to withdraw from the Contract within the meaning of Section 1829 of Act No. 89/2012 Coll., the Czech Civil Code; in other cases, the Consumer has the right to withdraw from the concluded purchase agreement within fourteen (14) days from the date of receipt of the Goods; this shall not apply in the cases specified in Section 1837 of Act No. 89/2012 Coll.;
• in the event of withdrawal from the Contract:
  
  
• the Consumer shall bear the costs associated with returning the Goods and, in the case of a Contract concluded by means of distance communication, the costs of returning the Goods if, due to their nature, they cannot normally be returned by post;
• the Customer shall send or hand over to the Seller, without undue delay and no later than fourteen (14) days after withdrawal from the Contract, the Goods received from the Seller, unless the Seller has offered to collect the Goods. The deadline is met if the Customer sends the Goods before its expiry;
• the Seller shall refund to the Customer, without undue delay and no later than fourteen (14) days after withdrawal from the Contract, all funds received from the Customer under the Contract, including delivery costs, using the same method. The Seller shall refund the funds received from the Customer using another method only if the Customer has agreed to this and if the Customer does not incur any additional costs as a result;
• information concerning the individual technical steps leading to the conclusion of the Contract is apparent from these Terms and Conditions, in which the process is described;
• the Seller shall deliver the Goods to the address selected by the Customer, using a carrier or another delivery method specified on the Website. The Goods are delivered within the Czech Republic and to other countries for which the Website allows a delivery method to be selected at the time of placing the order. The available delivery methods, their prices and any applicable restrictions are specified to the Customer during the ordering process before the order is submitted;
• delivery and preparation of the Goods for transport are subject to delivery costs, which are always specified in the online store;
• information concerning rights arising from defective performance, warranty rights and other conditions for exercising such rights is set out in these Terms and Conditions;
• the concluded Contract will be stored in the Seller’s electronic archive, and the Customer may access it only through the Seller;
• the Contract may be concluded in Czech or English, depending on the language version of the Website through which the Customer places the order;
• the Seller is not bound by any code of conduct.

III. CONCLUSION OF THE CONTRACT AND INFORMATION ON GOODS AND PRICES

1. The Customer places an order as follows:

a. in the case of a purchase agreement, the Customer selects the Goods and quantity in the online store and completes the order form;

b. in the case of a contract for work, the form of the future work is agreed between the Seller and the Customer by email. The Customer selects the required parameters from the catalogue of materials and designs and communicates them to the Seller, who prepares a visualisation of the work. Following approval of the visualisation, the Customer orders the work by selecting the relevant Goods and quantity in the online store and completing the order form (such work will be made available only to the particular Customer concerned and not to other potential customers);

as part of the order form, the Customer selects the method of delivery and payment, and the order is completed by clicking the button indicating an “order with an obligation to pay”.

2. The Customer is obliged to provide complete and accurate identification details, telephone number, email address, correspondence address and any other mandatory information requested in the order form.
3. The Seller considers the information provided in the order form to be correct.
4. The Contract is concluded when the Customer submits the order.
5. General information concerning the Goods, including the Price excluding delivery and packaging costs and the main characteristics of the work, is provided in the relevant offer on the Website, both in the case of a purchase agreement and a contract for work.
6. Information concerning delivery and packaging costs is provided in the order form.
7. Prices are stated in Czech crowns (CZK). Prices are final and will not be increased by any additional charges, except for any applicable value added tax.
8. If the Customer discovers that incorrect information was provided in an enquiry, the Customer must notify the Seller without undue delay by email.
9. Discounts cannot be combined unless otherwise agreed between the Seller and the Customer.
10. Delivery costs are added to the Price during the process of completing the information required for the order in the section of the online store referred to as the “Shopping Cart”.
11. In the event of a discrepancy between the Price displayed in the presentation of the Goods on the Website and the Price displayed in the Shopping Cart, the Price displayed in the Shopping Cart shall apply.
12. If the Seller has made an obvious error when displaying the Price on the Website or during the ordering process, the Seller is not obliged to supply the Goods at such manifestly incorrect Price, even if confirmation of receipt of the order or conclusion of the Contract has been sent and the Customer has paid the Price. The Seller shall inform the Customer of the error by email without undue delay and send the Customer an amended offer stating the correct Price. The amended offer shall constitute a new proposal for conclusion of a Contract, and the Contract shall in such case be concluded when the Customer sends confirmation of the offer to the Seller.
13. If the Customer enters a note in the order form or Shopping Cart, such note cannot modify the content of the contract for work or purchase agreement.

IV. PERFORMANCE OF THE WORK

1. The Seller performs the work at its own expense.
2. The Customer is obliged to provide the Seller with the necessary cooperation.
3. The Seller is not obliged to demonstrate to the Customer the ability of the work to serve its intended purpose.
4. The Seller performs the work at its registered office, place of business or other premises.

V. PAYMENT TERMS AND DELIVERY OF THE WORK

1. The Customer may pay the Price of the Goods and the costs associated with delivery and packaging under the Contract:

a. by payment card;

b. by bank transfer; or

c. by any other payment method made available on the Website.

2. When paying by card through a payment gateway, the Customer shall follow the instructions of the electronic payment service provider.
3. Depending on the Customer’s choice, the Goods shall be delivered:

a. through a carrier; or

b. by another method made available on the Website.

4. The Price of the work is payable after conclusion of the Contract.
5. If personal collection of the Goods at a location designated by the Seller is available, the Customer is obliged to collect the Goods within fourteen (14) days after receiving notice to collect them.
6. A Customer who is not a Consumer must duly accept an undamaged shipment from the carrier, check the integrity of the packaging and the number of packages, and immediately report any defects to the carrier. If the shipment shows signs of damage or unauthorised interference, the Customer is obliged to refuse acceptance. If the Customer fails to do so, the Customer may not subsequently claim that the Goods were damaged during transport. By signing the delivery document, the Customer confirms that the shipment met all applicable conditions and requirements.
7. A Customer who is a Consumer should inspect the condition of the shipment upon receipt. In the event of visible damage to the shipment, the Consumer should notify the carrier and the Seller without undue delay. Damage to the Goods that was not apparent upon receipt of the shipment should be reported to the Seller without undue delay after it is discovered so that any claims relating to transport may, where applicable, be pursued. This shall not affect the Consumer’s statutory rights arising from defective performance.
8. The estimated delivery time for the Goods is stated in the online store. If no delivery time is specified, Goods under a purchase agreement will be delivered within approximately two weeks and work under a contract for work within approximately eight weeks. This delivery time is not binding.
9. Delivery costs, i.e. postage/shipping and packaging, are added to the Price of the work and paid together with it.
10. The Goods shall be deemed delivered once the Customer is given the opportunity to take possession of them.
11. If the Customer fails to pay the Price properly and on time, the Seller is entitled to withdraw from the Contract.
12. If it is impossible to deliver the ordered Goods, the Seller shall inform the Customer without undue delay of an alternative delivery date or offer comparable Goods. If the Customer does not accept the replacement Goods, either party may withdraw from the Contract.

VI. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. Rights arising from liability for defects are governed by these Terms and Conditions and the relevant provisions of Act No. 89/2012 Coll., the Czech Civil Code, in particular Sections 1914 et seq. and 2161 et seq. in the case of a purchase agreement and Section 2615(2) and 2161 et seq. in the case of a contract for work.
2. The Seller is obliged to deliver the Goods free from defects. The Goods are free from defects if they are delivered to the Customer in the agreed quantity, quality and design, without any legal defects and if they meet the requirements agreed in advance between the Customer and the Seller.
3. In particular, the Goods are free from defects if they:

• correspond to the agreed description, type and quantity, as well as the agreed quality and other agreed characteristics;
• are suitable for the purpose for which the Customer requires them and to which the Seller has agreed;
• are suitable for the purpose for which Goods of this type are normally used;
• correspond in quality or workmanship to an agreed sample or model where the quality or workmanship was determined according to such agreed sample or model;
• correspond, in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of works of the same type which the Customer may reasonably expect, taking into account public statements made by the Seller or another person in the same contractual chain, particularly in advertising or labelling.

4. In particular, the following shall under no circumstances be considered defects in the Goods:

• minor variations in the colour of the Goods compared with photographs of the Goods displayed on the Website;
• variations in the material structure, wood grain, structural bubbles in the material, colour rendering, colour patterns and similar characteristics compared with photographs of the Goods displayed on the Website.

5. The Seller points out that a purely subjective assessment by the Customer cannot be considered a defect.
6. The Seller does not provide any additional warranty for defects which would in any way extend the Seller’s liability for defects beyond the scope of the law or these complaint rules, with the exception of an extended warranty which the Seller may, but is not obliged to, provide.
7. If the Goods are defective, the Customer may request that the defect be remedied. At the Customer’s choice, the Customer may request delivery of new Goods without defects or repair of the Goods, unless the chosen method of remedy is impossible or disproportionately costly compared with the other method; this shall be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to the Customer. The Seller may refuse to remedy the defect if doing so is impossible or disproportionately costly, particularly with regard to the significance of the defect and the value the Goods would have without the defect.
8. The Customer may request a reasonable reduction in the Price or withdraw from the Contract if:

a. the Seller has refused to remedy the defect or has failed to remedy it within a reasonable period after it was reported so as not to cause significant inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which the Customer purchased them;

b. the defect occurs repeatedly;

c. the defect constitutes a material breach of the Contract; or

d. it is apparent from a statement made by the Seller or from the circumstances that the defect will not be remedied within a reasonable period or without significant inconvenience to the Customer.

9. The Customer has the right to withdraw from the Contract:

a. if the Goods have a material defect;

b. if the Goods cannot be properly used due to the repeated occurrence of a defect or defects following repair;

c. if the Goods have a greater number of defects;

however, the Customer is not entitled to withdraw from the Contract if the defect is insignificant.

10. The Seller may refuse to remedy a defect if doing so is impossible or disproportionately costly, particularly with regard to the significance of the defect and the value the work would have without the defect.
11. The Customer may not withdraw from the Contract if the defect is insignificant.

VII. COMPLAINTS

1. The Customer always has the right to make a complaint, and the Seller shall deal with every complaint received.
2. A Customer who is not a Consumer is obliged to exercise rights arising from defective performance (i.e. make a complaint regarding the Goods) without undue delay after discovering that the work is defective. If the Customer fails to do so, the rights arising from defective performance shall cease.
3. A complaint should preferably be submitted:

• in writing by letter sent to Čapkova 1439/31, 350 02 Cheb, Czech Republic; or
• electronically by email to chess.by.jass@gmail.com.

The Seller prefers complaints submitted by email.

4. In order for a complaint to be processed, it must contain:

• the date on which the complaint is submitted;
• identification of the Customer and the Contract (first name, surname and correspondence address, Contract number if available, or the number of the invoice received);
• information concerning the alleged defect, i.e. a description of the problem sufficiently detailed to allow the Seller to inspect the defect;
• the Customer’s preferred method of resolving the complaint;
• any other information which the Customer considers relevant to the handling of the complaint.

5. At the Seller’s request, the Customer is obliged to hand over the claimed work to the Seller together with the complaint or without undue delay following the Seller’s request.
6. The Seller shall provide the Customer with confirmation stating when the complaint was submitted, the content of the complaint and the method of resolving the complaint selected by the Customer.
7. The Seller is obliged to resolve the complaint as soon as possible after receiving it; in the case of a Customer who is a Consumer, no later than thirty (30) days after receipt, unless the Seller and the Consumer agree on a longer period in the particular case.
8. The Customer is obliged to provide the Seller with proper cooperation when handling the complaint. In particular, the Customer must properly describe the defect identified in the work and allow the defect to be tested and verified.
9. A Customer who is a Consumer is entitled to reimbursement of reasonably incurred costs associated with making a complaint, such costs being understood as the lowest possible costs. This includes, in particular, postage for sending the claimed work. The Customer who is a Consumer must request reimbursement of these costs without undue delay, but no later than one month after the expiry of the period for exercising rights arising from defective performance.
10. The Seller shall inform the Customer without undue delay of the resolution of the complaint and, where appropriate, invite the Customer to collect the work.

VIII. FINAL PROVISIONS

1. These Terms and Conditions form an integral part of the Contract. Any differing or additional arrangements in the Contract shall take precedence over these Terms and Conditions if they have been expressly accepted by the Seller before conclusion of the purchase agreement. Such acceptance must clearly indicate that the differing arrangements have been accepted in their entirety.
2. The Seller is not bound by any code of conduct in relation to the Customer within the meaning of Section 1826(1)(e) of the Czech Civil Code.
3. The contracting parties may deliver all written correspondence to each other electronically by email.
4. The competent authority for the out-of-court resolution of consumer disputes arising from a purchase agreement is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, email: adr@coi.gov.cz, website: https://coi.gov.cz/informace-o-adr/.
5. The Seller is authorised to carry out its business activities on the basis of a valid trade licence. The competent trade licensing authority exercises supervision within the scope of its powers. The Czech Trade Inspection Authority exercises, within the scope of its powers, supervision over compliance with, among other legislation, Act No. 634/1992 Coll., on Consumer Protection.

These Terms and Conditions are effective as of 1 November 2025.

 

MODEL WITHDRAWAL FORM

 

Sender:

First name and surname: ………………………………………

Address: …………………………………………………………

(email address / telephone number, if applicable): ……………

 

Recipient:

Jasmin Dojčarová, Company ID No. 23526441

Registered office: Čapkova 1439/31, 350 02 Cheb, Czech Republic

 

Notice of Withdrawal from the Purchase Agreement

On …………… I ordered the following Goods through your website/online store: ……………, order number ……………, with a value of CZK …………… . I received the ordered Goods on …………… .

Pursuant to Section 1829(1) in conjunction with Section 1818 of Act No. 89/2012 Coll., the Czech Civil Code, I hereby exercise my statutory right to withdraw from the purchase agreement concluded via the internet concerning the above-mentioned Goods, which I am returning to you together with this notice, and I request reimbursement of the purchase price in the amount of CZK …………… and postage costs in the amount of CZK …………… to my bank account number …………… .

In …………… on ……………